Privacy Policy

Last updated: 21 August 2026

Who we are

Metropolitan CCTV & Security Services is a trading name of Metropolitan Agency Limited, registered in England & Wales under company number 08546297 (“we”, “us”). We provide CCTV installation and monitoring, guard dog and mobile patrol services across the North of England and the Midlands. Our offices are at Unit 4 Lakeside, Calder Island Way, Wakefield WF2 7AW; Origin Hub, Gould Suite, Wynyard Business Park TS22 5TB; and Unit 2, Riversway Business Village, Navigation Way, Preston PR2 2YP. You can contact us about this policy or your personal data on 0113 844 9466 or at info@met-security.co.uk.

The information we collect

When you contact us through this website, by phone or by email, we collect the details you give us — typically your name, email address, phone number, business name and the content of your message. We do not collect any special category data through this website, and this website does not use analytics or advertising cookies.

How we use your information

We use your details to respond to your enquiry, prepare quotations and provide our services. Our legal basis for this is taking steps at your request before entering into a contract, and our legitimate interest in running our business. We do not sell your information, and we only share it with service providers who help us operate (for example our website hosting and email providers).

CCTV footage

Where we provide monitored CCTV services, footage and activations are processed for the purpose of protecting our clients’ premises, in line with our contracts with those clients and applicable law. Requests relating to CCTV footage recorded at a protected site should be made to us using the contact details above.

How long we keep information

We keep enquiry and customer information only for as long as it is needed for the purposes above, or for as long as the law requires us to keep it.

Your rights

Under UK data protection law you have rights over your personal data, including the right to request access to it, to have it corrected or erased, and to object to or restrict how it is used. To exercise any of these rights, contact us using the details above. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.